This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I eliminate firefox from my computer

more options

I need to have a master password again and the only way I can get one is to start all over with a brand new fresh copy of firefox. my computer keeps remembering it no matter how many times i try to uninstall.

I need to have a master password again and the only way I can get one is to start all over with a brand new fresh copy of firefox. my computer keeps remembering it no matter how many times i try to uninstall.

Modified by kittywits77

All Replies (2)

more options

in the url bar go to "about:support" where it says profile directory click "open containg folder" delete the folder it opens

all settings, etc will be deleted. There is no need to uninstall

more options

"in the url bar go to "about:support" where it says profile directory click "open containg folder" delete the folder it opens"

1. is the url br the place that starts with https? 2. I am using a Mac Book Pro and I don't see" support" when I click on "about" and I don't see profile directory anywhere. hence i don't see the rest either. I'm self-taught and about at the end of what I can figure out alone!!