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master password will not let me in

  • 4 cavab
  • 19 have this problem
  • 17 views
  • Last reply by ijusue

sjschreiber
sjschreiber
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I wanted to protect all my website passwords and set the master password. I carefully picked out the password and wrote it down. When prompted to enter it I precisely entered it in the popup screen. It takes the password or seems to but keeps bringing up the box to enter it again. I tried to change the master password and it asked for the password I chose, I entered the one I chose and it tells me that is not the correct password!!! Help!!!!!

I wanted to protect all my website passwords and set the master password. I carefully picked out the password and wrote it down. When prompted to enter it I precisely entered it in the popup screen. It takes the password or seems to but keeps bringing up the box to enter it again. I tried to change the master password and it asked for the password I chose, I entered the one I chose and it tells me that is not the correct password!!! Help!!!!!

All Replies (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Try to reset the Master Password and try again to set a new master password and paste that written down master password twice in both fields.

See Reset your Primary Password if you've forgotten it

ijusue
ijusue
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Same problem. But if I reset master password I will loose all my other stored users accounts passwords.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If the master password isn't working and you can't change it either in Options > Security then you have no choice but to reset the master password.
It is possible that the key3.db got corrupted in the master password isn't working/

ijusue
ijusue
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Thanks but finally it was an stupid caplock thing... never forget: the simple is the better most of the times.