This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Firefox will not open after I've had viruses on my computer

  • 3 cavab
  • 2 have this problem
  • 5 views
  • Last reply by Svetlana

pinkclover519
pinkclover519
more options

I had been using firefox and have TONS of very important passwords and bookmarks saved on there. I got a lot of spyware and viruses all of a sudden and firefox stopped opening. I have had to use internet explorer in it's place and am not happy about that at all. I have since hopefully removed everything from my pc and now have virus protection. I have uninstalled and reinstalled firefox twice but it still will not open when I click on it. PLEASE HELP! :)

I had been using firefox and have TONS of very important passwords and bookmarks saved on there. I got a lot of spyware and viruses all of a sudden and firefox stopped opening. I have had to use internet explorer in it's place and am not happy about that at all. I have since hopefully removed everything from my pc and now have virus protection. I have uninstalled and reinstalled firefox twice but it still will not open when I click on it. PLEASE HELP! :)

All Replies (3)

Svetlana
Svetlana
more options

Use the Profile Manager to create a new profile. If the problem goes away, you can then move your bookmarks and other important settings into the new profile.

pinkclover519
pinkclover519 Question owner
more options

thanks for replying so quickly! i did see that helpful info already but it didn't show me how to get there through start and run (since firefox wouldn't open) i'm going through the steps now...THANKS AGAIN!

Svetlana
Svetlana
more options

Please let us know how the new profile works for you.