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can't play MS videos

  • 2 cavab
  • 2 have this problem
  • 3 views
  • Last reply by weybrew

weybrew
weybrew
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I've just started to use my new Win 7 64bit computer with Firefox 3.6.13 browser. For some reason I can't view the help videos on MS's website. I get a black screen (using VLC video player) or a white screen (using MS Media Player). I tried the MS troubleshooting fixes without success. I've tried playing YouTube videos and videos on my local TV channel without problems. Can someone tell me what I'm not setting correctly?

I've just started to use my new Win 7 64bit computer with Firefox 3.6.13 browser. For some reason I can't view the help videos on MS's website. I get a black screen (using VLC video player) or a white screen (using MS Media Player). I tried the MS troubleshooting fixes without success. I've tried playing YouTube videos and videos on my local TV channel without problems. Can someone tell me what I'm not setting correctly?

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You have the Windows Media Player plugin and the Flash plugin shown in your More system details list.

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

weybrew
weybrew Question owner
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Thanks for the reply cor-el Did the Safe Mode trial without any change...MS videos still won't play...just a black screen.

Modified by weybrew