This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I cannot print from Websites or my college online course. Tries to save files to desktop as an .xps document but nothing happens and I get an error message that print command did not work. Have reinstalled firefox and adobe, no help. Any suggestions?

more options

Cannot print anything from internet using Firefox as browser. Please advise. I have to use Firefox for internet college courses, cannot print my assignments. I do not have this problem on Mac or using Internet Explorer. Only happens when using Firefox. When I select print a message comes up to save information to desktop as .xps file. Select save, sometimes it is on the desktop but I cannot open the file or it simply does not save file and get an error message that print command failed. What is happening?

Cannot print anything from internet using Firefox as browser. Please advise. I have to use Firefox for internet college courses, cannot print my assignments. I do not have this problem on Mac or using Internet Explorer. Only happens when using Firefox. When I select print a message comes up to save information to desktop as .xps file. Select save, sometimes it is on the desktop but I cannot open the file or it simply does not save file and get an error message that print command failed. What is happening?

All Replies (1)

more options

{Ctrl + P} and select your printer in the Printer - Name box near the top of that window.

http://kb.mozillazine.org/Problems_printing_web_pages