This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

upgrade to 3.6.15 did not remove warning to upgrade

  • 1 cavab
  • 1 has this problem
  • 5 views
  • Last reply by TonyE

bonemike
bonemike
more options

I received the message " URGENT! Your version of Firefox is no longer protected against online attacks. Get the upgrade - it’s fast and free! "; I downloaded aulauncher from the website and installed the upgrade, but I cannot get rid of the warning each time I start Firefox (version 3.5.15). I have repeated the install multiple times

I received the message " URGENT! Your version of Firefox is no longer protected against online attacks. Get the upgrade - it’s fast and free! "; I downloaded aulauncher from the website and installed the upgrade, but I cannot get rid of the warning each time I start Firefox (version 3.5.15). I have repeated the install multiple times

All Replies (1)

TonyE
TonyE
  • Moderator
more options

This can happen if you have an incorrect user agent string (identifies the version of Firefox). Some add-ons modify the user agent string causing it to show an old version of Firefox even if you have the latest version installed.

In your case your user agent string has been locked by an add-on and is identifying itself as Firefox 3.0.8

You need to reset the user agent string so that it will correctly identify the version of Firefox that you have installed, for details of how to do that see https://support.mozilla.com/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser