This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Firefox keeps freezing unexpectedly, and I cannot find a cause or solution.

  • 4 cavab
  • 81 have this problem
  • 6 views
  • Last reply by mike48t

CoryL
CoryL
more options

While using Firefox 4.0 RC, on Vista Business platform, the program keeps unexpectedly freezing. It usually does so while loading a page, but it is never the same page, and it will even freeze while in Panorama. When the program starts acting up it just keeps cycling, like its waiting for a connection or something, until I click on the window, in which case the top bar says Firefox is not responding. The thing is not generating crash reports. Whenever I tell the frozen window to close, I just get asked if I want to close the program or wait for it to respond, which it never does.

While using Firefox 4.0 RC, on Vista Business platform, the program keeps unexpectedly freezing. It usually does so while loading a page, but it is never the same page, and it will even freeze while in Panorama. When the program starts acting up it just keeps cycling, like its waiting for a connection or something, until I click on the window, in which case the top bar says Firefox is not responding. The thing is not generating crash reports. Whenever I tell the frozen window to close, I just get asked if I want to close the program or wait for it to respond, which it never does.

All Replies (4)

TonyE
TonyE
  • Moderator
more options

Do you have McAfee Site Advisor installed, that extension has been causing problems with Firefox freezing particularly with search sites. If you have it try disabling it to see if Firefox works. You can also try installing the latest version (3.3.1) of the Site Advisor, that one should work.

Mozilla are planning on blocking older versions of McAfee Site Advisor in Firefox 4 due to the problems they cause.

CoryL
CoryL Question owner
more options

I do not have McAfee Site Advisor installed. I have also had partial success in restoring stability by disabling the following plugins:

Shockwave for Director

Silverlight

Java Deployment Kit 

    Firefox is crashing less, but it still decides to quit working at random intervals.
CoryL
CoryL Question owner
more options

I seem to have restored even more stability by disabling the Next Generation Java. The program is responsive over longer periods of time, and has only crashed a few times, due to other processes running on my computer, so Firefox may be working.

mike48t
mike48t
more options

Hi, I have this same problem, started with the last version of Mozilla FF, and I downloaded 4.0 as the help suggest this would solve the problem in fact it has got worse, so much so as that I dont use M F now but have moved to chrome, which means if it dont get fixed fast I will get used toanother browser and thats it thanks Mike