This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Trying to update, connecting to the update server but nothing happens

  • 1 cavab
  • 32 have this problem
  • 3 views
  • Last reply by cor-el

more options

In the software Update box it has Downloading firefox Moving bar that continually moves Connecting to the update server....

Nothing happens

In the software Update box it has Downloading firefox Moving bar that continually moves Connecting to the update server.... Nothing happens

All Replies (1)

more options

Download a new copy of the Firefox program and save the DMG file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.