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Latest upgrade continues to load non stop for hours.

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  • Last reply by cor-el

harrygoh
harrygoh
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Tried several times to download to latest version of Fire fox software from my laptop. First I get "connecting to the upgrade server" then "downloading Fire Fox". However download continues for several hours nonstop. This has never happened before. I am mystified.

Harry Goh

Tried several times to download to latest version of Fire fox software from my laptop. First I get "connecting to the upgrade server" then "downloading Fire Fox". However download continues for several hours nonstop. This has never happened before. I am mystified. Harry Goh

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cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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See:

Remove the files in the updates and updates\0 folder. You may need to delete active-update.xml and updates.xml as well if present. 

C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox)

If you have problems with updating then easiest is to download the full version and uninstall the currently installed version and remove the Firefox program folder to do a clean install of the new version.

Do a clean (re-)install:

  • You may need to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.