We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't verify my e-mail address.

  • 2 cavab
  • 2 have this problem
  • 1 view
  • Last reply by Clark

more options

I asked a question and was told I would need to verify my e-mail address by clicking on a link in an e-mail I would receive. I received the e-mail, and then clicked on the link. All seemed OK, until later when I went back to the site to see if my question was answered, there was a message that my e-mail could not be verified. There was no help given as to what to do about that or what to do next. I am at a loss.....and expect I will not be able to get this message thru either.

I asked a question and was told I would need to verify my e-mail address by clicking on a link in an e-mail I would receive. I received the e-mail, and then clicked on the link. All seemed OK, until later when I went back to the site to see if my question was answered, there was a message that my e-mail could not be verified. There was no help given as to what to do about that or what to do next. I am at a loss.....and expect I will not be able to get this message thru either.

All Replies (2)

more options

Well your message came through now.

more options

So, do I have to ask my original question again? Apparently my e-mail has now been "verified" .......