We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Adobe Flash player (I ran scan & got "You have version 9,0,45,0 installed") works on internet explorer emails, BUT it does not work using firefox keeps giving me a pop up need Flash 9 or higher.

  • 1 cavab
  • 5 have this problem
  • 1 view
  • Last reply by foxyshadis

more options

I have Adobe Flash player 9 or higher (I ran your scan-You have version 9,0,45,0 installed) and it always works with Internet Explorer emails BUT every time I click to open incoming email I get a pop up "need to install flash 9 or higher". What can I do? Can I get rid of it? It only happens in internet mail. Pat

I have Adobe Flash player 9 or higher (I ran your scan-You have version 9,0,45,0 installed) and it always works with Internet Explorer emails BUT every time I click to open incoming email I get a pop up "need to install flash 9 or higher". What can I do? Can I get rid of it? It only happens in internet mail. Pat

All Replies (1)

more options

Visit this Adobe page with both browsers to update your Flash version; Firefox uses a different install than IE, so having one doesn't mean you have the other.