This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

In Facebook, when I select a photo to enlarge, it turns to black and the enlargement never emerges. This problem began with my last update (before this one). Thank you

  • 1 cavab
  • 4 have this problem
  • 1 view
  • Last reply by cor-el

ikarpiak@ou.edu
ikarpiak@ou.edu
more options

In Facebook, whenever I click on a photo to enlarge it, a black screen shows up and remains there until I close it--the photo does not emerge. The photo works fine on other web browsers and was fine on Firefox before the update earlier this year. I have updated the program today and the problem with the photo remains. Thank you.

In Facebook, whenever I click on a photo to enlarge it, a black screen shows up and remains there until I close it--the photo does not emerge. The photo works fine on other web browsers and was fine on Firefox before the update earlier this year. I have updated the program today and the problem with the photo remains. Thank you.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

See also: