This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Firefox opens with blank screen

  • 4 cavab
  • 12 have this problem
  • 3 views
  • Last reply by bmedina5

bmedina5
bmedina5
more options

I was running firefox when it randomly crashed and closed on me. I tried opening it and it seemed to be loading and then nothing. I uninstalled it then reinstalled it, nothing. I tried restoring to previous date, nothing. Nothing shows up in Task Manager either. Now when I try opening it a little window on the top left corner of my screen opens and when I close it, a blank maximized window opens and that is all. Please Help

I was running firefox when it randomly crashed and closed on me. I tried opening it and it seemed to be loading and then nothing. I uninstalled it then reinstalled it, nothing. I tried restoring to previous date, nothing. Nothing shows up in Task Manager either. Now when I try opening it a little window on the top left corner of my screen opens and when I close it, a blank maximized window opens and that is all. Please Help

Chosen solution

Uninstall it. Search Firefox in your Windows drive and DELETE all folders found.

-> start RUN in Start Menu -> type regedit and press enter -> On left sidebar Double-Click My Computer -> Five folders will be displayed.

Right-Click each folder -> select "Find..." -> Type Firefox and place Checkmarks on all options provided -> in Left Sidebar a Firefox folder will be visible -> DELETE Firefox folder

Repeat this process on all the Five main folders opened from My Computer. When you are done, restart your computer and re-download Firefox from http://www.mozilla.com/en-US/firefox/fx/.

Check and tell if its working.

Read this answer in context 👍 1

All Replies (4)

Hasan
Hasan
more options

is it a Blank Page opened in Firefox with Firefox Menu bar ?? OR is it just a blank window ??

bmedina5
bmedina5 Question owner
more options

No menu, just a blank white window. It also pops up when I try and open SafeMode, so I cannot run that. I also am unable to open Profile Manager

Hasan
Hasan
more options

Seçilmiş Həll

Uninstall it. Search Firefox in your Windows drive and DELETE all folders found.

-> start RUN in Start Menu -> type regedit and press enter -> On left sidebar Double-Click My Computer -> Five folders will be displayed.

Right-Click each folder -> select "Find..." -> Type Firefox and place Checkmarks on all options provided -> in Left Sidebar a Firefox folder will be visible -> DELETE Firefox folder

Repeat this process on all the Five main folders opened from My Computer. When you are done, restart your computer and re-download Firefox from http://www.mozilla.com/en-US/firefox/fx/.

Check and tell if its working.

bmedina5
bmedina5 Question owner
more options

It seems that my problem has been solved. Thank you very much.