This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Have Identity Safe Login thru Norton which I like but when I upgraded to newest version of Firefox, it doesn't come up. What do I need to do?

tosey57
tosey57
more options

I use Norton 360 for security and virus protection. Part of the service is Identity Safe where it stores my logins and once I login into that, it automatically populates logins and passwords. When I upgraded to the latest version of Mozilla Firefox, the dialog box for it doesn't pop up for me to log in. How do I go about getting it to do this? I tried that Last Pass and did not like it at all. In fact, I have removed it. Thank you!

I use Norton 360 for security and virus protection. Part of the service is Identity Safe where it stores my logins and once I login into that, it automatically populates logins and passwords. When I upgraded to the latest version of Mozilla Firefox, the dialog box for it doesn't pop up for me to log in. How do I go about getting it to do this? I tried that Last Pass and did not like it at all. In fact, I have removed it. Thank you!

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

I have heard that Norton released an update patch for Firefox 5.0 on Tuesday 06-21 when Firefox 5.0 was released. (versus taking their normal six to eight weeks) Some Norton users have reported that the toolbar may not work if the Norton patch was installed before Firefox 5.0, instead if after Firefox 5.0 was already installed.

http://community.norton.com/t5/Norton-Internet-Security-Norton/Update-Available-Firefox-5-0-Compatibility-Release-for-Norton/td-p/478160

http://community.norton.com/t5/Norton-Internet-Security-Norton/Norton-Toolbar-for-Firefox-5/td-p/475704/page/16