We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How can I install my Norton Toolbar on Firefox 3.6.18?

more options

I used to have the Norton toolbar but it recently disappeared. I haven't updated Firefox during this time nor did I do anything with my Norton Internet Security 2011. When I right click the existing toolbars, I only get Menu Bar, Navigation Toolbar, Bookmarks Toolbar, and "Customize..." No Norton Toolbar option. What gives?

I used to have the Norton toolbar but it recently disappeared. I haven't updated Firefox during this time nor did I do anything with my Norton Internet Security 2011. When I right click the existing toolbars, I only get Menu Bar, Navigation Toolbar, Bookmarks Toolbar, and "Customize..." No Norton Toolbar option. What gives?

All Replies (4)

more options

it disappeared probably because it became incompatible with your Firefox version.

Check it by going to Tools Menu -> Add-ons -> Extension section -> Does your "Norton toolbar (extension)" appear here" ???

If its Greyed then it has been Disabled. Check if you can Enable it by clicking "Enable" button. If you can't enable it then it has become incompatible with your version of Firefox.

Update Firefox to the latest version by going to Help Menu -> About Firefox -> click "Check for Updates" button -> If a newer version is available then download & install it. However don't accidentally download a BETA version since it is not released as an Updated version yet.

Check and tell if it works.

more options

Thanks! I found out that Norton toolbar was disabled. I enabled it and it's on the screen. I didn't want to update Firefox yet because it prevented me from using Norton's auto-login feature. The version I have still compatible with this Norton feature. Any comment?

more options

Its your call.

more options

I have heard that Norton released an update patch for Firefox 5.0 on Tuesday 06-21 when Firefox 5.0 was released. (versus taking their normal six to eight weeks) Some Norton users have reported that the toolbar may not work if the Norton patch was installed before Firefox 5.0, instead if after Firefox 5.0 was already installed.

http://community.norton.com/t5/Norton-Internet-Security-Norton/Update-Available-Firefox-5-0-Compatibility-Release-for-Norton/td-p/478160

http://community.norton.com/t5/Norton-Internet-Security-Norton/Norton-Toolbar-for-Firefox-5/td-p/475704/page/16