This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Sync code rejected

more options

I have already set up a sync account, from when I first tried Firefox 4.0. Unfortunately, even after checking my sync key several times, the key is repeatedly rejected, on Ubuntu (10.10) and Windows (XP, Vista). I checked my sync key by telling Firefox my username and password, but it was still rejected.

I have already set up a sync account, from when I first tried Firefox 4.0. Unfortunately, even after checking my sync key '''several times''', the key is repeatedly rejected, on Ubuntu (10.10) and Windows (XP, Vista). I checked my sync key by telling Firefox my username and password, but it was still rejected.

All Replies (2)

more options

you got any help with this?

I have the same problem, it kept telling me wrong sync key, even though I'm sure it's the right key.

more options

I'm sorry to hear you're also having this problem. I wouldn't say that you having the problem solves the problem, though