This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Firefox keeps crashing and no one is replying!

  • 2 cavab
  • 8 have this problem
  • 7 views
  • Last reply by James

lcgawiuk
lcgawiuk
more options

Shortly after I updated my firefox it has been crashing. I've submitted 29 crash reports since the 15th of June and no one is replying. I would really like to get this resolved. The majority of my work is done online and I spend 30 minutes typing something just to have firefox crash and then I have to start all over again. I don't know why it takes a month to get a reply!

Shortly after I updated my firefox it has been crashing. I've submitted 29 crash reports since the 15th of June and no one is replying. I would really like to get this resolved. The majority of my work is done online and I spend 30 minutes typing something just to have firefox crash and then I have to start all over again. I don't know why it takes a month to get a reply!

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Sorry, there is no response to submitted crash reports unless the developers would want more information about a particular report; AFAIK, that has never happened. It is one way communication to help Mozilla improve Firefox, not intended for individual user support.

https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_getting-help-with-your-crash

James
James
  • Moderator
  • Top 10 Contributor
more options

The email section in the crash reporter should have been removed early on as people have mistakenly thought they would get a personal email rely in support or such.