This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

FFX 5.0 - I lost use of video/audio in gmail chat. But works in IE.

  • 3 cavab
  • 3 have this problem
  • 15 views
  • Last reply by BenSt

more options

I installed 5.0 and FFX no longer recognizes my camera or mike for gmail chat. IE does recognize them for gmail chat. They both work on skype. Adobe flash was updated two days ago. Should I try to uninstall Flash and reinstall? Thanks in advance. Ben

I installed 5.0 and FFX no longer recognizes my camera or mike for gmail chat. IE does recognize them for gmail chat. They both work on skype. Adobe flash was updated two days ago. Should I try to uninstall Flash and reinstall? Thanks in advance. Ben

All Replies (3)

more options

I would suggest Updating Firefox to Firefox 5.1 by following these steps Update Firefox to the latest release . I would also uninstall and reinstall Flash because I don't see it here on the list of plugins you have installed. Let me know if this helps.

more options

There is no Firefox 5.1 -- Firefox 5.0.1 was for Mac OSX only. Windows and Linux versions of Firefox weren't updated, they only got a number change for full version downloads.

You don't seem to have Flash installed, for Firefox at least. IE uses a different version of Flash than other browsers use.

1.Download the Flash setup file from here:
Adobe Flash - Plugin version.
Save it to your Desktop.

2. Close Firefox using File > Exit
then check the Task Manager > Processes tab to make sure firefox.exe is closed,
{XP: Ctrl+Alt+Del, Vista: Shift+Ctrl+ESC = Processes tab}

3. Then run the Flash setup file from your Desktop.

  • On Vista and Windows 7 you may need to run the plugin installer as Administrator by starting the installer via the right-click context menu if you do not get an UAC prompt to ask for permission to continue (i.e nothing seems to happen).

See this:
http://vistasupport.mvps.org/run_as_administrator.htm

more options

Great !! it worked like a dream. A million thanks.

I had been trying to download the flash player by myself and got two different files: each had a different ending install_flashplayer10_chrd_aih and install_flashplayer10_mssd_aih Each time I wanted to install one or the other it told me that only one instance could run at a time. Frustrating.

Your solution was great. Again, many thanks. Ben Stern