This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I download Firefox, I get a rectangular logo but never get a prompt to drag it into my Mac's application folder.

  • 3 cavab
  • 1 has this problem
  • 1 view
  • Last reply by Hasan

more options

I tried dragging the rectangular logo into my applications folder but when I try to drag it into the Mac's dock it does not stay there. I do not get the circular blue and orange Firefox logo. I am an old guy, not a computer whiz, so please be as specific as possible with your advice. Thanks very much.

I tried dragging the rectangular logo into my applications folder but when I try to drag it into the Mac's dock it does not stay there. I do not get the circular blue and orange Firefox logo. I am an old guy, not a computer whiz, so please be as specific as possible with your advice. Thanks very much.

All Replies (3)

more options

Installing Firefox on Mac

Check and tell if its working.

more options

I do not understand this reply. It does not seem to address my question. Thanks anyhow.

more options

Install Firefox on your Mac using the steps mentioned in the link provided in my previous post. That way you will be able to use Firefox more easily.

IF that fixes it, then good for you, otherwise wait for a more comprehensive reply from one of the other contributors who are well aware of Mac systems. Sry i might not be much help in this matter cause i don't know much about Mac systems.