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my computer says it needs to shut down to complete a previous download of firefox i have shut it down a dozen times but nothing happens and as far as im concerned i dont have firefox on my pc but each time i try to download it the message reappears

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  • Last reply by cor-el

02para
02para
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my computer says it needs to shut down to complete a previous download of firefox i have shut it down a dozen times but nothing happens and as far as im concerned i dont have firefox on my pc but each time i try to download it the message reappears

my computer says it needs to shut down to complete a previous download of firefox i have shut it down a dozen times but nothing happens and as far as im concerned i dont have firefox on my pc but each time i try to download it the message reappears

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cor-el
cor-el
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Do a clean reinstall.

Download a fresh Firefox copy and save the file to the desktop.

  • Uninstall your current Firefox version.
  • Do not remove personal data when you uninstall the current version.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.