Error Message:An Incompatible Browser Has Been Detected Your Web browser is not supported by our Web site. You must use a Compliant Web Browser - Standard* to view our site properly.

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Last reply by SafeBrowser

13 years ago

laurakwatson

21.09.11 08:43

I continue to get the error message above when trying to access secure logins for both my college and fafsa.ed.gov

I included a URL below. I can get to the main page, but get the error message when i try to get to secure login.

Error also states that "We recommend you upgrade to the latest version of your browser according to your Operating System. " I have the 6.0 version.

Supported Mozilla Firefox browsers according to message: Windows XP - Mozilla Firefox 3.5.x and 3.6.x Windows Vista - Mozilla Firefox 3.5.x and 3.6.x Windows 7 - Mozilla Firefox 3.5.x and 3.6.x

How can I fix this so i can access my information online?

I continue to get the error message above when trying to access secure logins for both my college and fafsa.ed.gov I included a URL below. I can get to the main page, but get the error message when i try to get to secure login. Error also states that "We recommend you upgrade to the latest version of your browser according to your Operating System. " I have the 6.0 version. Supported Mozilla Firefox browsers according to message: Windows XP - Mozilla Firefox 3.5.x and 3.6.x Windows Vista - Mozilla Firefox 3.5.x and 3.6.x Windows 7 - Mozilla Firefox 3.5.x and 3.6.x How can I fix this so i can access my information online?

Answer 1 · 2011-09-21 08:43:29

SafeBrowser

21.09.11 09:09

The fafsa.gov site does not currently support Firefox newer than version 3.6.x. That is their choice.

You can install Firefox Portable version to use only on that site and use your installed current Firefox version for everything else. Firefox Portable is not produced by Mozilla (but is based on Firefox released versions) and is not supported on this site -- has its own support forum (see below). Firefox Portable installs in a separate folder on your hard drive so that it does not interfere with your currently installed Firefox version settings or personal information (bookmarks, passwords, etc.). You can also install Firefox Portable on a USB/thumb/pin/jump drive.

Firefox Portable general information: http://portableapps.com/apps/internet/firefox_portable
Firefox Portable 3.6.22 download links: http://portableapps.com/apps/internet/firefox_portable/localization#legacy36
Firefox Portable user forum: http://portableapps.com/forums/support/firefox_portable

If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

Not related to your question, but...

You may need to update some plug-ins. Check your plug-ins and update as necessary:

Plug-in check: https://www-trunk.stage.mozilla.com/en-US/plugincheck/
Adobe Shockwave for Director Netscape plug-in: Installing (or Updating) the Shockwave plugin with Firefox
Adobe PDF Plug-In For Firefox and Netscape: Installing/Updating Adobe Reader in Firefox
Shockwave Flash (Adobe Flash or Flash): Updating Flash in Firefox
Next Generation Java Plug-in for Mozilla browsers: Installing or Updating Java in Firefox

The fafsa.gov site does not currently support Firefox newer than version 3.6.x. That is their choice. You can install Firefox Portable version to use only on that site and use your installed current Firefox version for everything else. Firefox Portable is not produced by Mozilla (but is based on Firefox released versions) and is not supported on this site -- has its own support forum (see below). Firefox Portable installs in a separate folder on your hard drive so that it does not interfere with your currently installed Firefox version settings or personal information (bookmarks, passwords, etc.). You can also install Firefox Portable on a USB/thumb/pin/jump drive. *Firefox Portable general information: http://portableapps.com/apps/internet/firefox_portable *Firefox Portable 3.6.22 download links: http://portableapps.com/apps/internet/firefox_portable/localization#legacy36 *Firefox Portable user forum: http://portableapps.com/forums/support/firefox_portable '''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.''' ------------------------- Not related to your question, but... You may need to update some plug-ins. Check your plug-ins and update as necessary: *Plug-in check: https://www-trunk.stage.mozilla.com/en-US/plugincheck/ *Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.com/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox] *Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.com/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox] *Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.com/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox] *Next Generation Java Plug-in for Mozilla browsers: [https://support.mozilla.com/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]

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Error Message:An Incompatible Browser Has Been Detected Your Web browser is not supported by our Web site. You must use a Compliant Web Browser - Standard* to view our site properly.

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