This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I click on "To" the names and e mail address do not come up but I can forward

more options

I sign in..go to email....want to address who it is to go to, and when I click on the "to" the list of name and address do not come up and the little line that is in the address box disapears, and it seems like there is a "jump" on the e mail form...it seems to move up. I can open e mail to me, but can not address e mail out.

I sign in..go to email....want to address who it is to go to, and when I click on the "to" the list of name and address do not come up and the little line that is in the address box disapears, and it seems like there is a "jump" on the e mail form...it seems to move up. I can open e mail to me, but can not address e mail out.

All Replies (1)

more options

Firefox doesn't do email, it's a web browser.

If you are using Firefox to access your mail, you are using "web-mail". You need to seek support from your service provider or a forum for that service.

If your problem is with Mozilla Thunderbird, see this forum for support. http://www.mozillamessaging.com/en-US/support/
or this one
http://forums.mozillazine.org/viewforum.php?f=39