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Trying to update to Firefox 3.6.4, - Software Update window says "Connecting to Update Server", but nothing seems to be happening.

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  • 2 have this problem
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  • Last reply by cor-el

JStDenis
JStDenis
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The Software Update screen says Connecting to Update Server, "Paused Downloading Firefox 3.6.4". Nothing seems to be happening.

  • I have shut down my computer and restarted.
  • I have cleared my history.

I'm hoping the upgrade will help with the crashes. How can I get the update?

The Software Update screen says Connecting to Update Server, "Paused Downloading Firefox 3.6.4". Nothing seems to be happening. * I have shut down my computer and restarted. * I have cleared my history. I'm hoping the upgrade will help with the crashes. How can I get the update?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If there are problems with updating then best is to download the full version and uninstall the currently installed version.

Download a fresh Firefox copy and save the file to the desktop.

  • Uninstall your current Firefox version.
  • Do not remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.