This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Flash 11 does not play in window

more options

My flash player does not work. The video box will appear black and have a loading symbol but then the loading symbol will disappear and the screen will still be blank.

My flash player does not work. The video box will appear black and have a loading symbol but then the loading symbol will disappear and the screen will still be blank.

All Replies (3)

more options

Have you tried uninstalling flash, then installing the latest version?

more options

I was getting a blank screen and video would not play. I tried URL Below in IE Explore 32bit and 64bit and video played fine.

I first disabled Flash Player in Firefox went to http://www.weather.com/weather/videos/news-41/top-stories-169/cat-stares-down-mountain-lion-22257 video !

Video would still not play. So I went to control panel in Windows 7 Ultimate 64bit Programs and Features and removed Flash Player, Note there where several version, one was 10. something and the newer one 11.0.1.152. After renewing I again went to link above and was advised I needed to install Flash Player. I re-Installed from Adobe and verified that it was installed in Windows and received no video again. Note there are 2 versions installed one for 64bit and one for 32 bit but both have almost the same name. One has X64bit and the other has 64 bit. It is noted at Adobe the 64 bit contains both 32bit and 64bit install. I still can't view video after re-install in Firefox, IE 32 and 64 Fine. Same thing happens at this URL that I view all the time http://www.ky3.com/weather/ video is under Latest Video Forecast. It plays in IE fine.

Videos play fine in Youtube.com thats a plus not totally stranded http://www.youtube.com/watch?v=XtMy5IBmX7E&ob=av2e

Note video in IE stops when going to full screen Update 10/22/2011 IE Full Screen hit pause to play!

Modified by Capt David C Harris

more options

I have tried uninstalling and I work with Mozilla Firefox. Movies work fine on IE.