This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 3 cavab
  • 4 have this problem
  • 5 views
  • Last reply by 2tireddave

more options

Firefox upgraded. Get Crash. Never been able to even start this upgraded version of firefox.

Still crashes in safe mode (although it appeared that there was a screen that had some choices that I could not see because of crash

Firefox upgraded. Get Crash. Never been able to even start this upgraded version of firefox. Still crashes in safe mode (although it appeared that there was a screen that had some choices that I could not see because of crash

Chosen solution

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-cd2d7f83-bec9-46ef-bb26-d92f62111109
Firefox 8.0 Crash Report [@ DbgBreakPoint ]
This seems to be caused by Roboform. Installing the latest version 7.6.2 of Roboform should solve this problem according to the Related Bug 691271.

Read this answer in context 👍 1

All Replies (3)

more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See:

If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.

See:

more options

Seçilmiş Həll

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-cd2d7f83-bec9-46ef-bb26-d92f62111109
Firefox 8.0 Crash Report [@ DbgBreakPoint ]
This seems to be caused by Roboform. Installing the latest version 7.6.2 of Roboform should solve this problem according to the Related Bug 691271.

more options

Problem solved. Thanks.