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Firefox crashes

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Just updated as recommended to firefox 8. Restarted, then while in the process of clicking boxes to enable or disable add-ons, firefox crashed. Now crashes as soon as I click the icon. Momentarily tries to open page, then crash report box comes up. If I try to click restart, the same thing happens. Won't bring up safe mode. No change after reboot.

Just updated as recommended to firefox 8. Restarted, then while in the process of clicking boxes to enable or disable add-ons, firefox crashed. Now crashes as soon as I click the icon. Momentarily tries to open page, then crash report box comes up. If I try to click restart, the same thing happens. Won't bring up safe mode. No change after reboot.

Chosen solution

Update Roboform. That has been fixing this for many people, including me!  :)

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Seçilmiş Həll

Update Roboform. That has been fixing this for many people, including me!  :)

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Thanks. That did the trick!