This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How do I get rid of "Please enter the master password for the Software Security Device"

  • 1 cavab
  • 7 have this problem
  • 6 views
  • Last reply by cor-el

more options

Hello,

Since few weeks I always get the same prompt popping up WHENEVER I try to log in a website: "Please enter the master password for the Software Security Device" I set one, I know it, I also know how to remove this but I've heard it's a quite important security feature so I'd like to know if there is any way for me to keep it WHILE not having it popping up every single time I log in...

It doesn't matter the website or whether FF already asked to remember my password.

Thanks, Pierre

Hello, Since few weeks I always get the same prompt popping up WHENEVER I try to log in a website: "Please enter the master password for the Software Security Device" I set one, I know it, I also know how to remove this but I've heard it's a quite important security feature so I'd like to know if there is any way for me to keep it WHILE not having it popping up every single time I log in... It doesn't matter the website or whether FF already asked to remember my password. Thanks, Pierre

All Replies (1)

more options

In Firefox 4+ the Master Password expires after 30 minutes and needs to be re-entered when required (i.e. a password is saved from the current domain).