We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot download zip file

  • 1 cavab
  • 6 have this problem
  • 7 views
  • Last reply by htrevelyan

more options

Why is it that with Firefox 8 I cannot download a zip file that was sent to me as an e-mail attachment? When I select the zip file a pop asks me if I want to 'open with' or 'save file'. Whichever option I choose the file is named attachment.ashx (this is not the name of the zip file I received).

The only way I have been able to resolve the problem so far is to open the e-mail using Windows Explorer, from which I can retrieve the zip file correctly.

Why is it that with Firefox 8 I cannot download a zip file that was sent to me as an e-mail attachment? When I select the zip file a pop asks me if I want to 'open with' or 'save file'. Whichever option I choose the file is named attachment.ashx (this is not the name of the zip file I received). The only way I have been able to resolve the problem so far is to open the e-mail using Windows Explorer, from which I can retrieve the zip file correctly.

All Replies (1)

more options

I have the same problem since updating to Firefox 8 on my MacBook Pro. Now all files download as .ashx, sometimes I can open them via Word, but often they won't open at all. Previous versions of Firefox opened them in the appropriate application and saved them to the desktop. This has become such a problem that I have abandoned Firefox and have returned to Safari .....