This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 3.6.24 did not install. Mac PowerPC shows it IS supported.

  • 3 cavab
  • 6 have this problem
  • 19 views
  • Last reply by cor-el

more options

According to Firefox 3.6.24 Release Notes: Operating Systems

   * Mac OS X 10.4 and later

Minimum Hardware

   * Macintosh computer with an Intel x86 or PowerPC G3, G4, or G5 processor
   * 128 MB RAM (Recommended: 256 MB RAM or greater)
   * 200 MB hard drive space

the MAC PowerPC G4 is supported. I have attempted to install this 3 or 4 times and it never installs. It acts like it is installing but when I check the version I am running, it is still 3.6.23.

According to Firefox 3.6.24 Release Notes: Operating Systems * Mac OS X 10.4 and later Minimum Hardware * Macintosh computer with an Intel x86 or PowerPC G3, G4, or G5 processor * 128 MB RAM (Recommended: 256 MB RAM or greater) * 200 MB hard drive space the MAC PowerPC G4 is supported. I have attempted to install this 3 or 4 times and it never installs. It acts like it is installing but when I check the version I am running, it is still 3.6.23.

Chosen solution

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

Read this answer in context 👍 2

All Replies (3)

more options

Seçilmiş Həll

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.

more options

It was a scary fix to trash the old copy but Cor-el got it right. This solution works. Thanks.

more options

You're welcome.

Trashing the old version is usually easier and quicker then trying to find out what you need to repair or close down to get if working. If files are in the trash then you can always restore them or use the Time Machine if you have enabled it.