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trying to execute the upgrade file, my computer tells me it is currupt and won't finnish the upgrade

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  • 2 have this problem
  • 5 views
  • Last reply by sctl

gypse_e05
gypse_e05
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The upgrade file downloads but when I click to open and execute it it tells me it can't it is corrupt.

The upgrade file downloads but when I click to open and execute it it tells me it can't it is corrupt.

All Replies (1)

sctl
sctl
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Delete the downloaded file, as it appears to be corrupt. Download a fresh copy of Firefox for installation.

Uninstall your current Firefox version before installing the new version but don't remove your profile data when you uninstall Firefox (do not select to remove personal data) or you will lose your bookmarks and other data in the profile folder. Remove the program folder for Firefox as well.

Do a clean reinstall as an administrator. See:

http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

For information on your profile folder, see Profile Manager - Create, remove or switch Firefox profiles and: 

 http://kb.mozillazine.org/Profile_folder_-_Firefox
 http://kb.mozillazine.org/Profile_backup

Please let us know how you fare.