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when i try to upgrade to ff8 i keeping getting a message to restart my computer which i have done 5 or 6 times and that message keeps coming up can u help please. Also when i go to remove the download i get the message to restart computer in English

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  • Last reply by cor-el

greghackett
greghackett
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cannot open Fire fox i keep getting a message to restart my Computer but that does not do anything i still cannot open Fire fox this has happened about 5 0r 6 times

cannot open Fire fox i keep getting a message to restart my Computer but that does not do anything i still cannot open Fire fox this has happened about 5 0r 6 times

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cor-el
cor-el
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  • Top 10 Contributor
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Try to run the Firefox program once as Administrator (right-click: Run as Administrator).

If that doesn't solve the problem then remove the Firefox program folder to do a clean reinstall.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version if possible.

  • Do NOT remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.