This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

unable to download updates. keeps telling me required software not installed.

more options

I keep getting notices for sometime now to install new 2 critical updates updates. When I click on update. It goes through the motion of installing updates. That is the bar starts filling in. But then at the end of process it tells me that it cannot install the updates because the required software is not installed.

I keep getting notices for sometime now to install new 2 critical updates updates. When I click on update. It goes through the motion of installing updates. That is the bar starts filling in. But then at the end of process it tells me that it cannot install the updates because the required software is not installed.

All Replies (1)

more options

Try the alternate and easiest way by downloading here