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Firefox crashes

donj1967
donj1967
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When starting firefox I immediately get a message that firefox has stopped working, the only option I have is to close the program. I tried removing and re-installing the app and I get the same error. I cannot start in safe mode as I can't get the program to open. Here is the event from my event log...

Log Name: Application Source: Application Error Date: 1/14/2012 9:51:23 AM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: TestVDI001.IHSI.Local Description: Faulting application name: firefox.exe, version: 9.0.1.4371, time stamp: 0x4ef15e74 Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b60 Exception code: 0xc0000005 Fault offset: 0x0005cda1 Faulting process id: 0xf88 Faulting application start time: 0x01ccd2d45d788798 Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\Windows\SYSTEM32\ntdll.dll Report Id: 9b2c3698-3ec7-11e1-a429-ca06eab4af31 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> 

 <System>
   <Provider Name="Application Error" />
   <EventID Qualifiers="0">1000</EventID>
   <Level>2</Level>
   <Task>100</Task>
   <Keywords>0x80000000000000</Keywords>
   <TimeCreated SystemTime="2012-01-14T15:51:23.000000000Z" />
   <EventRecordID>9727</EventRecordID>
   <Channel>Application</Channel>
   <Computer>TestVDI001.IHSI.Local</Computer>
   <Security />
 </System>
 <EventData>
   <Data>firefox.exe</Data>
   <Data>9.0.1.4371</Data>
   <Data>4ef15e74</Data>
   <Data>ntdll.dll</Data>
   <Data>6.1.7601.17725</Data>
   <Data>4ec49b60</Data>
   <Data>c0000005</Data>
   <Data>0005cda1</Data>
   <Data>f88</Data>
   <Data>01ccd2d45d788798</Data>
   <Data>C:\Program Files\Mozilla Firefox\firefox.exe</Data>
   <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
   <Data>9b2c3698-3ec7-11e1-a429-ca06eab4af31</Data>
 </EventData>

</Event>

When starting firefox I immediately get a message that firefox has stopped working, the only option I have is to close the program. I tried removing and re-installing the app and I get the same error. I cannot start in safe mode as I can't get the program to open. Here is the event from my event log... Log Name: Application Source: Application Error Date: 1/14/2012 9:51:23 AM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: TestVDI001.IHSI.Local Description: Faulting application name: firefox.exe, version: 9.0.1.4371, time stamp: 0x4ef15e74 Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b60 Exception code: 0xc0000005 Fault offset: 0x0005cda1 Faulting process id: 0xf88 Faulting application start time: 0x01ccd2d45d788798 Faulting application path: C:\Program Files\Mozilla Firefox\firefox.exe Faulting module path: C:\Windows\SYSTEM32\ntdll.dll Report Id: 9b2c3698-3ec7-11e1-a429-ca06eab4af31 Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2012-01-14T15:51:23.000000000Z" /> <EventRecordID>9727</EventRecordID> <Channel>Application</Channel> <Computer>TestVDI001.IHSI.Local</Computer> <Security /> </System> <EventData> <Data>firefox.exe</Data> <Data>9.0.1.4371</Data> <Data>4ef15e74</Data> <Data>ntdll.dll</Data> <Data>6.1.7601.17725</Data> <Data>4ec49b60</Data> <Data>c0000005</Data> <Data>0005cda1</Data> <Data>f88</Data> <Data>01ccd2d45d788798</Data> <Data>C:\Program Files\Mozilla Firefox\firefox.exe</Data> <Data>C:\Windows\SYSTEM32\ntdll.dll</Data> <Data>9b2c3698-3ec7-11e1-a429-ca06eab4af31</Data> </EventData> </Event>

All Replies (1)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
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See: