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Upgrade to ver 9.0.1 now creates an error on every domain request Error: <div id="ed_netOffline">&netOffline.longDesc;</div>

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  • Last reply by cor-el

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Here is the full error message : XML Parsing Error: undefined entity Location: jar:file:///C:/Users/Owner/AppData/Roaming/Mozilla/Firefox/Profiles/7o7ilsg8.default/extensions/domainlookup@qualitynonsense.com.xpi!/chrome/content/netError.xhtml Line Number 527, Column 33:

Here is the full error message : XML Parsing Error: undefined entity Location: jar:file:///C:/Users/Owner/AppData/Roaming/Mozilla/Firefox/Profiles/7o7ilsg8.default/extensions/domainlookup@qualitynonsense.com.xpi!/chrome/content/netError.xhtml Line Number 527, Column 33:

All Replies (1)

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That issue is caused by an extension (domainlookup) that isn't working properly.

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).