Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

How can I remove the grey cancel sign covering the Firefox icon inthe dock?

  • 1 cavab
  • 1 has this problem
  • 33 views
  • Last reply by cor-el

lindavogel
lindavogel
more options

I downloaded a new version of Firefox when the icon disappeared from my dock on imac. I put the new icon in my dock but it's covered by a grey symbol with a white cancel sign on it.

I downloaded a new version of Firefox when the icon disappeared from my dock on imac. I put the new icon in my dock but it's covered by a grey symbol with a white cancel sign on it.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.