This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox Not Sending Password Reset To My Email Address

  • 2 cavab
  • 11 have this problem
  • 3 views
  • Last reply by Sam Hodges

more options

I can Login and Logout with my Username and Password. However, when I went to Get Firefox Addons it would not let me sign in with my Email Address and Password. It said either Email Address or Password was not recognized. I clicked on Forgot My Password and it said an Email had been sent. However, it must have the wrong email address stored because I did not receive the email. I only have 3 email addresses, and I did not receive an email at any of them. I receive emails from Mozilla all the time. This get addons I cannot login to.

I can Login and Logout with my Username and Password. However, when I went to Get Firefox Addons it would not let me sign in with my Email Address and Password. It said either Email Address or Password was not recognized. I clicked on Forgot My Password and it said an Email had been sent. However, it must have the wrong email address stored because I did not receive the email. I only have 3 email addresses, and I did not receive an email at any of them. I receive emails from Mozilla all the time. This get addons I cannot login to.

Chosen solution

Everything you sign up for at a Mozilla website uses separate login databases, nothing is coordinated between the various domains and sub-domains used by Mozilla. Maybe you used the wrong username / password for the Add-ons website? IOW, you aren't registered at AMO and are trying to use login information from a different Mozilla website.

BTW, unless you are using special features at the Add-ons website, like "collections", you don't even need to login for basic stuff like searching for Add-ons or installing Add-ons.

Read this answer in context 👍 1

All Replies (2)

more options

Seçilmiş Həll

Everything you sign up for at a Mozilla website uses separate login databases, nothing is coordinated between the various domains and sub-domains used by Mozilla. Maybe you used the wrong username / password for the Add-ons website? IOW, you aren't registered at AMO and are trying to use login information from a different Mozilla website.

BTW, unless you are using special features at the Add-ons website, like "collections", you don't even need to login for basic stuff like searching for Add-ons or installing Add-ons.

more options

Thank you for your responses. My problem is soloved. I obviously used different databases. I signed in by launching Firefox and using the sign in there. Thanks, Sam