Mozilla Relay is experiencing issues with call and text delivery. We’re working on a fix. Check Mozilla Status for updates.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot download English installer

  • 5 cavab
  • 11 have this problem
  • 5 views
  • Last reply by ideato

more options

Help me please. I just formatted and reinstalled windows and I cannot install Firefox in English. All my settings at Setup were set to English (except my timezone). I have went to http://www.mozilla.org/en-US/firefox/all.html tried all the English versions yet when I open the installer, they all open in chinese!

I opened the Setup file with 7-Zip and found out it keeps downloading a chinese installer even though I click http://download.mozilla.org/?product=firefox-10.0&os=win&lang=en-US

Help me please. I just formatted and reinstalled windows and I cannot install Firefox in English. All my settings at Setup were set to English (except my timezone). I have went to http://www.mozilla.org/en-US/firefox/all.html tried all the English versions yet when I open the installer, they all open in chinese! I opened the Setup file with 7-Zip and found out it keeps downloading a chinese installer even though I click http://download.mozilla.org/?product=firefox-10.0&os=win&lang=en-US

Modified by anime94zhou

Chosen solution

you are welcome

Read this answer in context 👍 0

All Replies (5)

more options

Hi,

Please try this link: https://www.mozilla.org/en-US/firefox/all.html

You can also try this direct link though it may be slow due to the location: http://3347-mozilla.voxcdn.com/pub/mozilla.org/firefox/releases/10.0/win32/en-US/Firefox%20Setup%2010.0.exe

Modified by Vivek

more options

Hi,

As I've stated I've tried all english links on that link https://www.mozilla.org/en-US/firefox/all.html

They always end up downloading the chinese installer, I don't know what happens. That direct link gave me the chinese installer as well :/

Perhaps if someone were to download the en-US installer and upload it to a file hosting site instead?

more options
more options

Thank you SO MUCH ideato!! :)

Finally I can enjoy using Firefox again.

more options

Seçilmiş Həll

you are welcome