This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Mac OSX, it says an instance is all ready running. I try to find .parentlock but am unable to find it.

  • 1 cavab
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

briansix
briansix
more options

I have removed firefox and then re-installed, but it says there's an instance already running. I've looked all over trying to fine .parentlock (which from other websites says causes that problem) and can not locate that file. I'm running Mac OSX 10.6

I have removed firefox and then re-installed, but it says there's an instance already running. I've looked all over trying to fine .parentlock (which from other websites says causes that problem) and can not locate that file. I'm running Mac OSX 10.6

Chosen solution

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

Read this answer in context 👍 0

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Seçilmiş Həll

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See: