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Disabled add-in will not Enable

  • 2 cavab
  • 2 have this problem
  • 4 views
  • Last reply by metaguy

metaguy
metaguy
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I disabled 2 add-ins to troubleshoot and isolate a browser issue. Now I want to re-enable them, but after restarting Firefox, as directed, they both remain disabled even though the message is still there to restart. Thanks.

I disabled 2 add-ins to troubleshoot and isolate a browser issue. Now I want to re-enable them, but after restarting Firefox, as directed, they both remain disabled even though the message is still there to restart. Thanks.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the files extensions.* (e.g. extensions.sqlite, extensions.ini, extensions.cache) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the Tools button at the left side of the Search Bar (or click the "Find Updates" button in older Firefox versions) to do a compatibility check or see if there is a compatibility update available.

metaguy
metaguy Question owner
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Sorry, been away. After a cold boot, not just a Firefox restart, the 2 enabled fine.