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Firefox crashes, then when restarts, it doesn't go to the page where it crashes. It is blank, so I have to reboot

  • 1 cavab
  • 2 have this problem
  • 4 views
  • Last reply by Matt_G

Bridgette
Bridgette
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Firefox is crashing but restarting to a blank page. I then have to start all over again. Information on the crash is sent to Firefox on the crash, but it doesn't explain why it is not reopening to the place where the crash occurred. I am not getting the message that sorry we can't open this window and that shows the open tabs that can be closed.

Recently upgraded to the 10.0.2 and this is when it started doing this.

The help information doesn't say why FF is not reopening.

Firefox is crashing but restarting to a blank page. I then have to start all over again. Information on the crash is sent to Firefox on the crash, but it doesn't explain why it is not reopening to the place where the crash occurred. I am not getting the message that sorry we can't open this window and that shows the open tabs that can be closed. Recently upgraded to the 10.0.2 and this is when it started doing this. The help information doesn't say why FF is not reopening.

All Replies (1)

Matt_G
Matt_G
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Hey Bridgette,

Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

There is also a lot of useful stuff in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) Knowledge Base article. If you've recently upgraded, you might want to check out this article as well.

Hopefully this helps!