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Firefox crashes

  • 4 cavab
  • 1 has this problem
  • 2 views
  • Last reply by John99

cbasner
cbasner
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My firefox will not start. Everytime I click on it, it says it quit unexpectedly and when I click "relaunch," it says it quits unexpectedly after relaunching. Then, if I try to send a report, the submission fails. I'm very concerned about losing my bookmarks - how can I retrieve them? How can I get the browser to work again?

Thank you.

My firefox will not start. Everytime I click on it, it says it quit unexpectedly and when I click "relaunch," it says it quits unexpectedly after relaunching. Then, if I try to send a report, the submission fails. I'm very concerned about losing my bookmarks - how can I retrieve them? How can I get the browser to work again? Thank you.

All Replies (4)

Strugee
Strugee
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Have you followed the instructions in the Basic Troubleshooting Knowledge Base article? Note that some of these steps will not apply to you, as you can't start the browser.

cbasner
cbasner Question owner
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thanks - I've tried all of this. If this helps to understand, this is the entire error report:

Process: firefox [172] Path: /Applications/Firefox.app/Contents/MacOS/firefox Identifier: org.mozilla.firefox Version:  ??? (???) Code Type: X86 (Native) Parent Process: launchd [112]

Interval Since Last Report: 45208 sec Crashes Since Last Report: 34 Per-App Interval Since Last Report: 0 sec Per-App Crashes Since Last Report: 26

Date/Time: 2012-03-24 08:40:39.854 -0400 OS Version: Mac OS X 10.5.8 (9L31a) Report Version: 6 Anonymous UUID: 5E812DA1-570A-402E-92E1-5F9DF8C09228

Exception Type: EXC_BREAKPOINT (SIGTRAP) Exception Codes: 0x0000000000000002, 0x0000000000000000 Crashed Thread: 0

Dyld Error Message: 

 Library not loaded: @executable_path/libmozglue.dylib
 Referenced from: /Applications/Firefox.app/Contents/MacOS/firefox
 Reason: image not found
Strugee
Strugee
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Please try reinstalling Firefox. Your personal data will not be affected. If that doesn't work, please consult this KB article.

John99
John99
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I do not use Mac s but

Crashes
What would be useful is not the Mac crash info but the CrashID shown for the submission of the Firefox crash to Mozilla.

Bookmarks as you are concerned about these (and other info ?)