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This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

have always been able to use this program on firefox, but now i get an error msg when i have keyed in the initial info....can go to internet explorer and get what i wanted, but i prefer firefox...what is wrong?

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  • Last reply by louellacox

louellacox
louellacox
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trying to get bank statement...have always been successful with firefox. it brings up the bank website, lets me key in account and security info....then when i press "go", it gives error msg that says it cannot be processed due to a system problem. yet, i can then, go to internet explorer (which i dislike), and i can get the info i want. i thought i updated (downloaded the newest version of firefox...still does not work. i haven't tried anything else on the internet with firefox since this has happened so don't know if i can access other internet websites...but assume i can. it cannot be the bank, as i can get the info on the internet explorer site.

i don't know what you want in the box below...the url of affected site...?????

trying to get bank statement...have always been successful with firefox. it brings up the bank website, lets me key in account and security info....then when i press "go", it gives error msg that says it cannot be processed due to a system problem. yet, i can then, go to internet explorer (which i dislike), and i can get the info i want. i thought i updated (downloaded the newest version of firefox...still does not work. i haven't tried anything else on the internet with firefox since this has happened so don't know if i can access other internet websites...but assume i can. it cannot be the bank, as i can get the info on the internet explorer site. i don't know what you want in the box below...the url of affected site...?????

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"
louellacox
louellacox Question owner
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I tried what you suggested on the tools site....made all the changes...didn't help. Then I just uninstalled the whole firefox that i had used forever....and re-installed all over again....tried it, same error msgs....tried the tool site again on that, and still same error msgs. why don't you folks have a phone number i can call and talk to an actual person to walk me thru this problem? am an old 70 yr old lady who has always depended on firefox.