Firefox 11 is screwing with Norton ID Safe on Paypal
With FF11 when I go to Paypal my Norton Internet Security's Identity Safe fills in my username (which is an email address) as it should. When I go to "Send Money" I have to fill in the email for the person the money is going to. I do this. Then I select "|Continue", which should get me a page asking me to verify the transaction. Instead, NIS ID Safe replaces the email for the person I want to send money to with MY email, and I get a Paypal notice saying I cannot send money to myself. When I go to Paypal using Internet Explorer, the ID Safe fills in the initial Paypal login info (my email and password), I log in and go to "Send Money", I fill in the payee's email, and when I select "Continue" that email IS NOT changed by the ID Safe and I DO get the "confirm transaction page". This problem with the ID safe changing the payee's email to my email is obviously endemic to Firefox, and is not a problem with either Norton's or Paypal's code.
As it was the ONLY thing I could do, I tried deleting cookies. As I suspected, that had absolutely no effect on the problem. I ALSO noticed that the "clear cache" option in Tools - Options has disappeared from FF11. Smart move, people.
Modified by NoahSUMO
All Replies (2)
Hi,
You can try to deselect Remember passwords for sites in Tools (Alt + T) > Options > Security, if it is still selected, and also remove any related entries in Saved Passwords.... If the problem persists please check if this happens in a new profile. If the new profile is okay, you can later copy the needed personal data from the old profile. Firefox stores your personal data and settings in another location (profile folder) separate from its files/folder. A new profile would have the default Firefox settings in Tools (Alt + T) > Options and about:config, and usually would also be empty of Extensions and themes (Appearance) in Tools > Add-ons, and their settings. Also, a new profile would have no previous stored website cache/cookies/data/preferences etc., (Tools > Clear Recent History).
Nope, the problem isn't in Firefox's password stuff, it's in Norton's Identity Safe, that's what's removing the payee's email and replacing it with my email when I try to submit a payment thru Paypal. I tried Norton support, and it turns out it was a waste of time. Although I was originally sure it culdn't be the browser, they insisted it wasn't Norton, and had me try IE instead of Firefox, and it worked OK, and uninstalling FFX 11, then cleaning out the registry to make sure noithing was left there, and installing FFX 9, everything worked OK then, too. So I gave in and agreed with them that it must be Firefox, specifically FFX 11. But then today I found FFX 9 had the same problem, and sao did IE. It sems that the first time a browser is used after install, there's no problem. But after that the Norton Identity Safe replaces email addresses with my own email address at Paypal as well as some other sites that have my email as my username. So the problem IS Norton's ID Safe, which was recently updated". The "improvements" have rendered it useless, at sites that need you to fill in an email someplace after you've already logged in, the ID Safe will overwrite the address you typed in with your oen email when you try to submit the page. I should have known better than to believe one of the idiots at a 3rd party "tech assistance" outfit in India. I did some more research today and discovered that others are having the same problem with the ID Safe, some of them using Norton Internet Security and some using Norton 360, both of which have the ID Safe.he only way to0 fix things is to go back to the ID Safe version 5, which I can only do by going back to Norton Internet security 2011. Which I also can't do. To go "backwards with NIS, you have to uninstall the one you have and reinstall the older one. Luckily, I do have the setup files for NIS 2011 (which can't be gotten from Norton now), but..... If you want to keep all your usernames and passwords, you have to save them into a separate file, then reload them when you've installed the version of NI you want to use. And Norton has made THAT impossible. NIS 2012 saves the info in a .dat file, and NISs 2011 uses a .npm file. And, of course, NIS 2011 cannot read or even recognize a .dat file. So even saving the file FROM NIS 2012 onto the desktop before uninstalling it, and then placing that file manually in the right folder after installing NIS 2011 doesn't work. WHY do we pay people like this so much money just to let them screw things up and then provide "tech assistance" by people who don't even understand what you tell them half of the time, even if they DID pass some English language exam? Hell, I once passed a linguist exam that got me an official linguist classification in the Army, and my German language ability was about what a typical 9 or 10 year old German kid would have. Less than that, actually, where proper grammar was concerned. It's not as hard to pass a language exam as it is to actually do anything useful using that language. Oh, yeah, when I called Norton back today (actually yesterday, now) and demanded to talk to the next level of support the guy "transferred" my call to that section. I'll admit they have better "hold" music than just about any I've ever run into, but after being on hold for OVER 2 and a half hours I finally hung up. And I'm paying these A..holes $89.99 a year for their wonderful service. My recommendation: If you have ANY other reasonable option, DO NOT use Norton software, if you already have it look for a replacement and buy that instead when it's time to renew the Norton subscription.