Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

valid emails are automatically being dumped into the trash folder. How do I stop this?

  • 1 cavab
  • 2 have this problem
  • 21 views
  • Last reply by user633449

more options

I had set up filters to send spam emails into the trash folder automatically

What is happening now is that valid emails are being automatically dumped into trash that I have not set up with a filter

How do I correct this?

I had set up filters to send spam emails into the trash folder automatically What is happening now is that valid emails are being automatically dumped into trash that I have not set up with a filter How do I correct this?

All Replies (1)

more options

Is this for your email account? Firefox is a web browser, and as such doesn't handle email. What you can try doing is contacting whomever is your Email provider (gmail, comcast, yahoo, hotmail) and finding out how to adjust your settings. Most every email provider either has a tech support line of a community forum.