This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Firefox crashes when I remove the "Test Pilot" message

John Powers
John Powers
more options

Since I rebooted my PC (IBM thinkpad T43 running windows XP), Firefox sticks a message on the screen, heading 'New Test Pilot Study' with the message 'The Test Pilot "Firefox Desktop Heatmap 2012" is about to begin' I cannot get rid of this message. If I click on the red X to close, or the 'More Info' message Firefox crashes, and I get the "We're sorry, Firefox has a problem and crashed". How can I clear this message without crashing?. Thanks for the info, John

Since I rebooted my PC (IBM thinkpad T43 running windows XP), Firefox sticks a message on the screen, heading 'New Test Pilot Study' with the message 'The Test Pilot "Firefox Desktop Heatmap 2012" is about to begin' I cannot get rid of this message. If I click on the red X to close, or the 'More Info' message Firefox crashes, and I get the "We're sorry, Firefox has a problem and crashed". How can I clear this message without crashing?. Thanks for the info, John

Chosen solution

Yesterday I received an email informing me the latest Firefox beta was ready. I have it running now (version 13.0b1), and can confirm that this has resolved the problem. I no longer get the message that was obscuring the corner of the screen. Thanks for the supremely fast response.. I don't get that speed of response on products I pay a support contract on! - Cheers, John

Read this answer in context 👍 1

All Replies (4)

John Powers
John Powers Question owner
more options

I have surmounted this problem by changing from the 'beta' channel to the 'release' channel, so it is no longer causing me grief. I will wait until this problem gets resolved, then go back to the fun-channel. - John

mluna
mluna
more options

Hi,

Thanks for testing beta and posting this feedback! As an FYI, the upcoming EOL of Firefox on Windows XP is planned for June. See Firefox no longer works with some versions of Windows XP for upgrade options.

Thanks, Michelle

John Powers
John Powers Question owner
more options

Thanks for the advice. I have checked my setup, and I am on service pack 3 as recommended. So I will stay with the release channel until a new beta version comes out. Cheers, John

John Powers
John Powers Question owner
more options

Seçilmiş Həll

Yesterday I received an email informing me the latest Firefox beta was ready. I have it running now (version 13.0b1), and can confirm that this has resolved the problem. I no longer get the message that was obscuring the corner of the screen. Thanks for the supremely fast response.. I don't get that speed of response on products I pay a support contract on! - Cheers, John