Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to install

  • 1 cavab
  • 1 has this problem
  • 1 view
  • Last reply by ideato

more options

I downloaded Firefox 12 but when I try to installi the computer posts the following message: Windows cannot access the specified device, path or file. You may not have appropriate permission to access the item.

I downloaded Firefox 12 but when I try to installi the computer posts the following message: ''Windows cannot access the specified device, path or file. You may not have appropriate permission to access the item''.

All Replies (1)

more options

If you have a firewall disable it and try again, see: Firewalls

see also: Configuring Windows Firewall in Windows XP


thank you

Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.