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since updating to FF13 I cannot proceed to the ''next page '' on certain web sites

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  • Last reply by user633449

mrjfinlay
mrjfinlay
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cannot move to next page on certain web sites since updating to FF13.00......ticketmaster... when after completing security phrase page the next page will not appear... done the exact same on my laptop which has a older version of FF and was able to navigate through the whole transaction process....

cannot move to next page on certain web sites since updating to FF13.00......ticketmaster... when after completing security phrase page the next page will not appear... done the exact same on my laptop which has a older version of FF and was able to navigate through the whole transaction process....

All Replies (1)

user633449
user633449
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What web pages is this occurring on? Have you tried to reset Firefox? Refresh Firefox - reset add-ons and settings

A few other basic trouble shooting things you can try is this: Run all Windows Updates, install all needed service packs, etc.

Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers.

Update all your plugins (Flash, Java, etc.): http://www.mozilla.org/plugincheck/.

Download and Install MalwareBytes Anti-Malware, run a full Scan. http://www.malwarebytes.org/. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.