Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Bluebeam Revu plugin doesn't appear in FireFox - works fine in IE and even in IETab for FireFox.

  • 2 cavab
  • 3 have this problem
  • 8 views
  • Last reply by simongreid

simongreid
simongreid
more options

I recently installed Bluebeam Revu, a PDF editing solution that includes a browser plugin. Firefox shows no sign of the plugin being installed and I've exhausted all avenues with Bluebeam's support teams so thought I'd try on here.

The plugin works for IE and IETab, but looking at the Revu file structure these seem to be separate plugins. My impression is that Firefox has no idea the plugin exists - can anyone point me towards how I would try and get it to reinstall the plugin or to recognise that it's on the system?

Many thanks

Simon

I recently installed Bluebeam Revu, a PDF editing solution that includes a browser plugin. Firefox shows no sign of the plugin being installed and I've exhausted all avenues with Bluebeam's support teams so thought I'd try on here. The plugin works for IE and IETab, but looking at the Revu file structure these seem to be separate plugins. My impression is that Firefox has no idea the plugin exists - can anyone point me towards how I would try and get it to reinstall the plugin or to recognise that it's on the system? Many thanks Simon

Chosen solution

hello simon, yes firefox and IE use a different structure for plugins - are you sure that the program supports firefox? i couldn't find any reference to it on their website...

firefox plugins will be named something like np*.dll, in case you find such files in the revu directory please copy them. then go to start > run (or press windows-key+r) and open %appdata%\Mozilla\ - a explorer window should open up, in case there isn't a folder named Plugins already present in this directory, please create it manually, paste the copied np*.dll file(s) into the Plugins folder & restart firefox...

Read this answer in context 👍 0

All Replies (2)

philipp
philipp
  • Moderator
more options

Seçilmiş Həll

hello simon, yes firefox and IE use a different structure for plugins - are you sure that the program supports firefox? i couldn't find any reference to it on their website...

firefox plugins will be named something like np*.dll, in case you find such files in the revu directory please copy them. then go to start > run (or press windows-key+r) and open %appdata%\Mozilla\ - a explorer window should open up, in case there isn't a folder named Plugins already present in this directory, please create it manually, paste the copied np*.dll file(s) into the Plugins folder & restart firefox...

simongreid
simongreid Question owner
more options

Many thanks for this - it allowed the browser to detect the plugin and with a bit of tweaking it now seems to be working. For anyone else with the same problem the .dll files are stores here:

...Program Files\Common Files\Bluebeam Software\Bluebeam Revu\Revu\Mozilla