This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

the adobe flash not to do.... nothing

  • 1 cavab
  • 1 has this problem
  • 4 views
  • Last reply by user693271

more options

I updated all my plugins. Have installed and uninstalled firefox. I have the latest version of firefox and adobe flash player. Then of all this, when I walk into a site with a video (eg you tube), not working, not showing an error message. nothing. only a blank screen. What is this?? Can anyone help me?????

I updated all my plugins. Have installed and uninstalled firefox. I have the latest version of firefox and adobe flash player. Then of all this, when I walk into a site with a video (eg you tube), not working, not showing an error message. nothing. only a blank screen. What is this?? Can anyone help me?????

All Replies (1)

more options

Recent issues of certain multimedia contents (this includes Youtube videos, certain flash games and other applications) in conjunction with Firefox 13 are most probably caused by a recent Flash 11.3 update and/or a malfunctioning Real Player browser plugin.

In order to remedy the problem, please perform the steps mentioned in these Knowledge Base articles:

Flash Plugin - Keep it up to date and troubleshoot problems

Adobe Flash plugin has crashed - Prevent it from happening again

Flash 11.3 doesn't load video in Firefox

Other, more technical information about these issues can be found under these Links:

http://forums.adobe.com/thread/1018071?tstart=0

http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html


Please tell us if this helped!