This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Əgər kömək lazımdırsa lütfən yeni sual verin.

Unable to load Yahoo, Facebook, Youtube...

  • 1 cavab
  • 6 have this problem
  • 3 views
  • Last reply by cor-el

elisayeong
elisayeong
more options

Starting from yesterday when I load Yahoo/ facebook/ Youtube using Firefox, the page was hang. I tried to uninstall Firefox 13 version and reinstall Firefox 12, however the problem cannot be fixed. I've tried to disable Java Script. I can load those pages successfully. However, I was not able to play videos after disabling Java Script.

Please advise how to fix this problem. thank you.

Starting from yesterday when I load Yahoo/ facebook/ Youtube using Firefox, the page was hang. I tried to uninstall Firefox 13 version and reinstall Firefox 12, however the problem cannot be fixed. I've tried to disable Java Script. I can load those pages successfully. However, I was not able to play videos after disabling Java Script. Please advise how to fix this problem. thank you.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).